Engineer (Level 2)

The IT Support Engineer II manages advanced escalations, localized server infrastructure, and network platform configurations. This tier focuses on deep structural root-cause analysis rather than transactional single-user fixes, maintaining the structural stability of client network deployments and on-premises server stacks., · Server Nodes Administration: Deploy, modify, and manage physical and virtualized server environments (Hyper-V, VMware) including Active Directory Group Policies, DNS zone changes, and DHCP alterations.

1. Network Infrastructure Management

· Network Fabrics Configuration: Configure and troubleshoot managed switches, perimeter firewalls (e.g., SonicWall, Fortinet), logical VLAN routing arrays, and cross-site VPN tunnels (IPsec/SSL).

· Performance Auditing: Monitor network performance metrics, adjusting throughput limitations and traffic optimization policies when bottlenecks appear.

1. Backup Verification & Recovery

· BCDR Management: Oversee, validate, and patch backup routines across Business Continuity and Disaster Recovery (BCDR) systems (e.g., Datto, Veeam, Acronis).

· Data Recovery Operations: Perform successful testing and execute live file, folder, and virtual machine image-level restorations during incidents.

Position Responsibilities:

• DAILY time entry accounting for at least 9 hours
• Documentation of Client Networks
• Small Projects
• Assist Sr. Engineers on Larger projects
• T&M service requests
• Backup Maintenance
• Configuration of standard mail and messaging clients including Outlook
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer’s preferences
• Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, and hard drives, smart phones and tablets.
• Server - Experience preferred with Windows Server
• Configure file, print and remote access services
• Administration, including add/remove users and groups from both cloud and on-premises directory systems, configure file permissions, and check event logs
• Configure and restore from backup
• Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks

• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition.
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals, Technical Competencies

· Routing & Systems Mastery: Proficient administration of routing rules, secure access control lists (ACLs), and firewall configuration.

· Scripted Management: Foundational experience leveraging command-line management tools (PowerShell) for RMM management and automation tasks.

· Preferred Credentials: Active CCNA, CompTIA Security+, or advanced Microsoft Rollout certifications.