Desktop Support Technician

Join our dynamic IT support team as a Desktop Support Technician, where your expertise will drive seamless technology experiences across our organization. In this energetic role, you will be the frontline hero for resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal system performance. Your proactive approach and technical proficiency will empower our staff to work efficiently and confidently with their digital tools. This paid position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations., * Provide technical support to end-users for hardware, software, and operating systems, including Windows, macOS, and Linux platforms.

• Troubleshoot and resolve issues related to computer hardware, peripherals, network connectivity (LAN, VPN), firewalls, and operating systems.
• Manage desktop environments by installing, configuring, and maintaining computer hardware and software components.
• Support system administration tasks such as Active Directory management, user account setup, permissions, and password resets.
• Assist with IT infrastructure maintenance including server support (Windows Server), network devices, and security configurations.
• Utilize help desk tools like ServiceNow, Jira, BMC Remedy to track incidents and service requests efficiently.
• Collaborate with team members on hardware repairs, software troubleshooting, and technical troubleshooting support to ensure minimal downtime.
• Maintain documentation of procedures, configurations, and troubleshooting steps to facilitate knowledge sharing.
• Communicate clearly with users at all levels to provide exceptional customer service during technical support interactions.

• Proven experience in technical support or desktop support roles within a corporate or enterprise environment.
• Strong understanding of Windows operating systems (Windows 10/11), macOS, Linux distributions, and associated hardware components.
• Hands-on experience with system administration tasks such as Active Directory management and Windows Server administration.
• Familiarity with computer networking concepts including LAN setup, VPN access, firewalls, and network troubleshooting.
• Knowledge of hardware maintenance including desktops, laptops, peripherals, and mobile devices.
• Experience using help desk ticketing systems like ServiceNow or BMC Remedy for incident tracking and resolution documentation.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining a positive attitude.

Join us as a Desktop Support Technician where your technical skills will energize our organization’s IT capabilities! Your dedication to excellence in customer service combined with your technical expertise will help us create an efficient digital workspace for everyone.