Desktop Support Technician

We are seeking a dynamic and proactive Desktop Support Technician to join our IT team and ensure seamless technology operations across our organization. In this role, you will deliver exceptional technical support to end-users, troubleshoot hardware and software issues, and maintain the overall health of our IT infrastructure. Your energetic approach and technical expertise will help empower our teams to work efficiently and confidently with their digital tools. This position offers an exciting opportunity to be at the forefront of supporting a diverse range of systems and technologies, fostering a productive and innovative work environment., * Provide prompt and effective technical support for desktop computers, laptops, peripherals, and mobile devices across the organization.

• Troubleshoot hardware issues including computer hardware failures, printer problems, and network connectivity concerns.
• Assist users with operating system support for Windows, macOS, and Linux environments, ensuring smooth system performance.
• Manage user accounts and permissions through Active Directory, including onboarding, password resets, and access controls.
• Support system administration tasks such as software installations, updates, patch management, and hardware maintenance.
• Resolve software troubleshooting issues related to Microsoft Office applications, enterprise software, and other productivity tools.
• Maintain detailed documentation of support requests using help desk tools like ServiceNow or BMC Remedy; escalate complex issues as needed.
• Configure and support computer networking components including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and wireless access points.
• Assist in maintaining IT infrastructure components such as Windows Server environments and Active Directory management.
• Perform routine hardware support tasks including component replacements, upgrades, and preventative maintenance to ensure optimal performance.
• Communicate clearly with end-users to provide technical troubleshooting support while maintaining excellent customer service standards.

• Proven experience in desktop support or IT support roles with a strong understanding of operating systems such as Windows (including Windows Server), macOS, and Linux.
• Hands-on experience with hardware maintenance, computer networking (LAN/WAN), VPN setup, firewalls, and general IT infrastructure management.
• Familiarity with help desk ticketing systems like ServiceNow or Jira for tracking issues and resolutions.
• Knowledge of Active Directory management for user account provisioning and permissions control.
• Strong troubleshooting skills in hardware repair, software conflicts, network connectivity issues, and operating system errors.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.

Join us as a Desktop Support Technician if you’re passionate about solving technical challenges with energy and enthusiasm! Bring your expertise in IT support to help create a smooth digital experience for all users while advancing your career in a vibrant tech-driven environment.