Entry IT Supporter - ITSD - Danish Speaker

Join Arla’s in-house Service Desk, where you’ll play a crucial role in assisting our colleagues on the English line. In our team, you’ll have plenty of chances to share your ideas and learn new things.

How you will make an impact

As part of our IT support team, you’ll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You’ll also help identify recurring problems and suggest improvements.

Key responsibilities

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools

We’re looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential., * Fluency in English and Danish (minimum B2)

• Proficiency in MS Office & Outlook
• Strong communication, analytical, and organizational skills
• Team player with the ability to prioritize and troubleshoot effectively
• Experience in Service Desk or Customer Support is a plus
• Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

Pulled from the full job description

• Referral program
• Health insurance
• Life insurance
• Employee assistance program
• Flexible schedule, Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

What do we offer?

• Work in an international environment with teams across different countries

• Scandinavian working style - flat structure, informal atmosphere & no formal dress code

• Flexible working hours with a hybrid work model, offering a balance between office collaboration and home office flexibility

• Additional annual leave of up to 4 extra days, awarded over time in recognition of your tenure with us

• Private medical care (LUX MED) and life insurance (Unum)

• Cafeteria benefits system (gym card, vouchers, travel points, cinema tickets - you choose)

• Employee Assistance Program (psychological, legal and financial support)

• Wellbeing initiatives, including sports activities and communities (e.g. running team)

• Structured onboarding and access to expert-led trainings

• Co-financing of education and certifications, supporting continuous professional development

• Employee referral bonus program

• Brand-new modern office full of greenery and plants

• On-site parking

• Spacious canteen with fresh breakfasts and lunches available daily

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

What do we offer?

• International operating environment
• Medical care & life insurance

• Additional benefits (gym card, vouchers, travel points or cinema tickets, etc.)

• Scandinavian working style & no dress code
• Trainings with experts & professional induction & development programs
• Financial support of your education
• Referral program for employees

• Employee Assistance Program (legal, psychological, health, financial consult-ing, etc. )

• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

• Flexible working time and home office work possibility depending on business needs

• Additional holiday depending on length of employment (up to 4 days)

• Fully paid 30 min. break

… while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)

• Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots
• Chill-out rooms with X-box, pool table, board games, football table and swing