IT Support Technician

We are seeking an IT Support Technician to join our team. The IT Support Technician will be responsible for providing technical support to attorneys and staff. This on-site role supports all PCs, phones, AV equipment, IT peripherals, and IT Infrastructure in the office., * Provide on-site technical support for PCs, phones, IT peripherals and IT infrastructure within the office.

• Accurately document incidents and resolutions in the IT ticketing system.
• Deliver technical support for meetings, conferences and events, both on-site and off-site, as needed.
• Support office administration activities, projects and priorities.
• Contribute to internal specialty support team and major IT initiatives.
• Collaborate with internal IT teams on projects and operational activities.
• Respond to planned and unplanned power, HVAC, network and other office outages.
• Travel on a limited basis as required.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned., Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Strong customer service orientation, with a can-do attitude and follow-through skills.
• Proficient problem-solving skills.
• Work well with others in a team environment requiring direct supervision.
• Broad experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.).
• Strong customer services orientation.
• Proficient problem-solving skills.
• Ability to communicate well in both written and oral form., * Bachelor’s Degree or country equivalent.
• 0-2 years of experience in a corporate environment.
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
• Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams.
• Experience using and supporting Apple and Android mobile devices and Oses.
• Experience configuring and supporting printers and multifunction devices.
• Experience using ServiceNow to log IT Incidents.
• Experience supporting and troubleshooting audio-visual equipment.
• Network troubleshooting knowledge., * Bilingual - Spanish/English
• Experience working with a US company.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.
• Ability to lift and move equipment weighing as much as 50 lbs