Business Systems Analyst (SAP WM/EWM/MM-IM)

Analyst - IT Business Systems (Data Analytics) operates across both operational support and project environments within the Super User Network (SUN). This role serves as a key liaison between business users and technical teams, providing first-level support, driving issue resolution, and supporting continuous improvement initiatives across Warehouse Management processes., Operational Support

• Serve as the first point of contact (Level 0/1 support) for Warehouse Management-related issues

• Provide prompt support via phone, email, and messaging platforms

• Troubleshoot, diagnose, and resolve production issues

• Perform root cause analysis and recommend solutions

• Provide end-user training and support documentation

• Participate in 24/7 on-call rotation

Business Analysis & Continuous Improvement

• Analyze business processes and identify improvements

• Translate business requirements into solutions

• Support process optimization initiatives

Project Support & Delivery

• Participate in SAP EWM/ERP projects and enhancements

• Support testing cycles and validation

• Collaborate with cross-functional teams

Systems & Technical Responsibilities

• SAP WM, EWM, and MM-IM support

• Analyze third-party integrations (EDI, WMS, interfaces)

• Monitor warehouse KPIs

Bachelor’s degree or equivalent experience

• Experience with SAP WM/EWM/MM-IM

• Strong analytical and communication skills

Preferred Qualifications

• SAP Certification

• Experience with Cambar, SQL, EDI

Work Environment

• Hybrid/on-site or remote support model