Application Support Specialist - Software Implementation

Are you passionate about helping people learn new technology and making a real difference during large-scale software implementations? Join Fortuna in supporting one of Los Angeles County’s most significant technology modernization initiatives as an Over-the-Shoulder (OTS) Support Specialist. In this customer-facing role, you’ll work directly with County employees, providing hands-on guidance, answering questions, and helping users confidently adopt a new enterprise application., This position supports a large-scale Los Angeles County technology deployment across approximately 20 office locations. To minimize commuting, candidates will be assigned to the County office closest to their residence whenever possible. Office assignments are based on your home location, project needs, and staffing requirements.

WHAT YOU’LL DO:

· Provide on-site Over-the-Shoulder (OTS) support to County employees during the CARES application implementation.

· Assist end users by answering questions, demonstrating system functionality, and reinforcing classroom training.

· Troubleshoot user issues, document recurring concerns, and escalate technical issues when appropriate.

· Deliver exceptional customer service while supporting successful technology adoption across multiple County offices.

· Track user interactions, communicate implementation feedback, and follow established project processes.

· Travel to assigned Los Angeles County offices and collaborate with trainers and implementation teams during deployment.

· Experience with enterprise applications such as Salesforce, Microsoft Dynamics, Workday, SAP, Oracle, Epic, Cerner, ServiceNow, or similar platforms preferred.

· High school diploma or equivalent required; technical certifications or additional education are a plus.

· Excellent communication, customer service, troubleshooting, and problem-solving skills with the ability to explain technical concepts to non-technical users.

· Public sector, healthcare, enterprise software, or large-scale implementation experience preferred.

· Must be able to work onsite and travel to assigned Los Angeles County offices. Candidates will be assigned to the office nearest their residence whenever possible.

This is a temporary 3-month position slated to start August 1st. 2026.

If you enjoy solving problems, delivering exceptional customer service, and being part of a collaborative implementation team, we’d love to hear from you

PAY RATE: $34.00 per hour

Fortuna is a certified veteran-owned IT consulting and staffing company, comprised of practicing professionals, all of whom are committed to excellence in providing the most efficient and innovative information technology solutions customized to our clients’ specifications.