IT Generalist

C-Cured is seeking an IT Generalist to join our Help Desk team and support our expanding client base in Maryland. This role involves providing both on-site and remote assistance via work from home, working closely with end users in a variety of technical environments. The ideal candidate excels in a dynamic, fast-paced, and collaborative workplace, demonstrating proficient technical skills, excellent communication skills, both written and verbal, and a passion for continuous learning and customer engagement across all areas of IT., * Ability to handle diverse Technology environments in a wide cross-section of business environments.

• Analyze unfamiliar/familiar client environments while assessing the quickest path to resolution for a particular incident affecting the client.
• Perform rapid analysis of workstation/server-level incidents and consistently demonstrate the ability to determine the root cause.
• Troubleshoot and resolve workstation, server and network incidents while following C-Cured process/procedures.
• Set client expectations appropriately and communicate throughout the troubleshooting process.
• Escalate when necessary to the IT Generalist Lead for further review/troubleshooting.
• Clearly explain and document the steps taken during troubleshooting and the resolutions achieved using simple, non-technical language.
• Demonstrate the appropriate level of urgency when resolving client incidents.
• Resolution of incidents related to, but not limited to the following:
• Full Microsoft 365 and Azure stack environment
• Firewalls, Switch’s, and AP’s
• Troubleshooting & assessment of backup/disaster recovery solutions to ensure data retention and uptime
• Client/Server connectivity issues
• Data restores both at the individual file level and company-wide
• Remote access incidents
• Security Response

• Bachelor’s Degree, Technical Degree, or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks.
• 3-4 years of MSP support experience.
• Self-motivated, has the ability to work independently and in a team environment.
• Experience with troubleshooting and administration in the following areas:
• Network configuration and hardware issues
• Server configuration and hardware issues
• Identity (Entra) (Hybrid, Office 365) configuration issues
• Office 365 configuration issues
• Azure and Intune configuration issues
• M365 Security Stack
• Microsoft Server and Workstation Technologies
• Mobile Device Administration/Management Remote Computing (Microsoft RDS, AVD)
• LAN/WAN Systems
• Wireless Systems
• Excellent written and oral communication skills
• Ability to articulate technical information and convey to non-technical people
• Excellent customer service skills
• Ability to follow previously documented processes while notifying the IT Generalist Manager of variables that have not been clarified
• Is available to work after hours for on-call rotation and occasionally as needed
• Must be able to work effectively in a team environment as well as alone
• Willingness and ability to travel (Valid US Drivers License, proof of insurance, and personal vehicle), if necessary, to meet with clients in Central Maryland and its surrounding areas.
• Able to lift weights of up to 50 pounds.

Preferred Requirements

• CompTIA Net +
• AZ-900
• MS-900
• MD-102

Pulled from the full job description 401(k) Paid time off, * 401(k)

• Paid time off