IT Support Technician

We are seeking a motivated and customer-focused IT Support Technician to provide onsite technical support for Birmingham City Schools. This role is ideal for someone with strong troubleshooting skills, excellent customer service, and a passion for supporting end users in a fast-paced technology environment., The ideal candidate will be comfortable working independently as well as with a team, supporting Microsoft Windows environments, performing hardware and software troubleshooting, assisting users with technical issues, and maintaining excellent service standards. Candidates with entry-level IT certifications and Helpdesk experience are encouraged to apply., * Provide first-level IT support for end users

• Receive, document, and manage support requests through the Helpdesk system
• Troubleshoot hardware, software, and Windows operating system issues
• Use remote desktop tools to resolve technical problems
• Escalate complex issues while meeting service level agreements
• Support Microsoft Office applications and endpoint devices
• Assist with firmware upgrades and basic network-related tasks
• Track assets and maintain accurate service documentation
• Identify user training opportunities and provide basic technical guidance
• Collaborate with technical teams to resolve customer issues
• Maintain excellent customer service while managing multiple support requests
• Participate in technical discussions and continuous process improvements

• High school diploma or equivalent required
• At least one entry-level IT certification (A+, Network+, or OEM vendor certification)
• 0-5 years of experience in a technical support or customer service environment
• Helpdesk or Call Center experience preferred
• Experience supporting Microsoft Windows operating systems
• Proficiency with Microsoft Office applications
• Basic hardware and software troubleshooting skills
• Knowledge of firmware upgrades and network applications
• Strong customer service and communication skills
• Excellent organizational and problem-solving abilities
• Ability to work independently and as part of a team
• Ability to travel between locations using a Xerox vehicle
• Ability to walk, stand for extended periods, and lift up to 50 pounds

Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent services. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.