Desktop Support Technician

In this role, you will provide Level 1 technical support for desktops, laptops, mobile devices, printers and other equipment, responding to incidents and service requests, while ensuring accurate ticket documentation and timely resolution. You will troubleshoot a wide range of hardware, software, operating system, network connectivity, VPN, email, printing and collaboration tool issues, supporting users both onsite and remotely via telephone and virtual support tools. The role also includes assisting with onboarding and offboarding activities, such as device deployment, account validation and equipment recovery, as well as supporting meeting rooms, workstation setups, office moves and general end-user technology requirements. In addition, you will maintain support documentation, knowledge articles and asset inventory records while escalating more complex issues to specialist teams when required, retaining ownership of the user experience through to resolution.

To be successful in this role, you will require experience in a desktop support, help desk, service desk or similar IT support environment, with a strong working knowledge of Windows operating systems and Microsoft technologies, including Microsoft 365, Teams, Outlook and OneDrive. You will have experience using ITSM or ticket management platforms such as ServiceNow, alongside a basic understanding of networking concepts and Wi-Fi troubleshooting.

The successful candidate will demonstrate excellent customer service, communication and problem-solving skills, with the ability to manage competing priorities, handle multiple requests effectively and maintain accurate documentation. A proactive approach to troubleshooting, continuous learning and service improvement is essential

Pulled from the full job description

• Annual leave
• Private medical insurance
• Discounted gym membership

AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally., AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally. At AmTrust, our business is always on the move. Life at AmTrust offers a challenge for motivated employees, but our fast-paced environment always provides a chance to celebrate the creativity and innovation of individuals.

From our founding in 1998, AmTrust has generated steady, stable, and positive growth with the acquisition of multiple companies. Our success boils down to the spirit of all our employees, from accountants and appointed agents to marketers and designers. The entrepreneurial spirit, innovation, and collaboration of AmTrust employees has propelled our brand forward.

AmTrust’s robust growth over the past three decades means our employees have numerous possibilities to not just launch a career in insurance, but also have the opportunity to advance and mature that career.