Systems Analyst

Robert Half is hiring an experienced Systems Analyst to join our client in Austin, Texas. In this long-term contract position, you will play a crucial role in supporting data-driven decision-making by analyzing business needs, creating data pipelines, and developing dashboards and reports. This opportunity offers a collaborative environment where you will work closely with program staff to ensure solutions align with organizational objectives., * Analyze business objectives, operational procedures, and user requirements to identify opportunities for improvement and alternative solutions.

• Design and develop data pipelines, dashboards, and reports using tools such as Informatica, Tableau, or Power BI based on business specifications.
• Collaborate with program staff to ensure deliverables meet customer needs and organizational goals.
• Conduct cost-benefit analyses to evaluate the feasibility and impact of proposed solutions.
• Review system capabilities and scheduling limitations to determine the viability of requested changes or new implementations.
• Participate in the testing and validation of pipelines, dashboards, and reports to ensure they function as intended.
• Provide detailed documentation describing user needs, program functionality, and system development processes.
• Work with team members to publish and promote dashboards and reports, ensuring seamless integration within the organization.
• Support Agile Scrum practices to deliver iterative improvements and address system gaps.
• Utilize strong communication and analytical skills to document and address issues in call center operations and other business areas.

• Proven experience in business analysis and systems analysis, including identifying and addressing operational gaps.
• Proficiency in data visualization tools such as Tableau or Power BI, and familiarity with Informatica.
• Strong understanding of Agile Scrum methodologies and their application in project management.
• Ability to evaluate and document system requirements, workflows, and user needs.
• Experience in conducting cost-benefit analyses and gap analyses to guide decision-making.
• Excellent communication skills for collaborating with diverse teams and stakeholders.
• Familiarity with call center customer service processes and related documentation.
• Strong analytical and problem-solving skills to support data-driven solutions.

$57.79 - $66.91 an hour

401(k), Vision insurance, Dental insurance, Disability insurance

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.