IT Asset Analyst

The IT Asset Analyst is responsible for providing exceptional technical support to employees while ensuring company devices, systems, and user activities comply with organizational security policies and healthcare-related compliance requirements. This role supports hardware, software, mobile devices, user access, endpoint security, and compliance initiatives to protect company information and maintain business continuity., * Provide first and second-level technical support to employees.

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and mobile devices.
• Troubleshoot hardware, software, and peripheral issues.
• Configure and deploy new employee equipment.
• Document support issues and resolutions within the ticketing system.

Device Management

• Maintain accurate inventory of company technology assets.
• Perform device imaging, setup, and replacement activities.
• Manage endpoint management solutions and software deployments.
• Monitor device health, patching, and update compliance.
• Coordinate equipment lifecycle and refresh programs.

Security and Compliance

• Ensure company devices comply with security policies and standards.
• Assist with endpoint protection, antivirus, and device security monitoring.
• Support multi-factor authentication and access control processes.
• Participate in user access reviews and account audits.
• Assist with security awareness initiatives and employee education.
• Monitor compliance with company policies related to device usage and information security.
• Report and escalate potential security incidents.
• Support internal and external compliance audits.
• Maintain documentation related to security and compliance activities.

Process Improvement

• Create and maintain technical documentation and knowledge base articles.
• Identify recurring issues and recommend corrective actions.
• Participate in continuous improvement initiatives.
• Assist with developing support procedures and standards.

• Associate’s degree in information technology or related field preferred.
• 2 to 5 years of technical support experience.
• Experience supporting Windows environments and Microsoft 365.
• Experience with endpoint management and security tools is preferred.
• Experience in healthcare, medical device, or DME environments preferred, The ideal candidate combines strong technical troubleshooting skills with attention to detail, security awareness, and excellent customer service., * Windows operating systems
• Microsoft 365
• Active Directory or Entra ID
• Endpoint management solutions
• Mobile device management
• Remote support tools
• Hardware troubleshooting
• Basic networking concepts
• Endpoint security tools
• Ticketing systems

Professional Skills and Competencies

• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks.
• Strong problem-solving abilities.
• Attention to detail.
• Understanding of information security principles.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational skills., Required
• High School or better

Preferred

• Associates or better, * Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help

Pulled from the full job description

• Tuition reimbursement
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance
• Employee assistance program, * We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.