Tier 2 Support Analyst/IT Asset Administrator

At Atlas, we’re providing services that enable communities to flourish and thrive, and if you’re a Tier 2 Support Analyst (60-70%)/IT Asset Administrator (30-40%)ready to manage company technology assets through the full lifecycle while supporting inventory governance, compliance, reporting, endpoint administration and service delivery and committed to doing meaningful work, then this is your moment. Success in this role looks like maintaining accurate, auditable asset records; improving asset accountability and cost control; resolving escalated end-user issues; and strengthening support and asset-management processes. Join a dynamic, value-driven, client- and community-focused environment where your work creates a lasting positive impact for the people and communities we serve.

Core Responsibilities

• Manage technology assets from procurement and receiving through deployment, assignment, refresh, recovery, reassignment and secure disposal.
• Maintain accurate inventories, ownership records, audit documentation and chain-of-custody controls.
• Coordinate device deployments, onboarding/offboarding, purchases, repairs, returns, recycling and reporting.
• Provide Tier 2 support for escalated incidents and troubleshoot endpoint, OS, mobile, printing, networking, identity and Microsoft 365 issues.
• Deploy and maintain endpoints, support patching and software delivery, respond to major incidents and create technical documentation.

• Associate’s degree in IT, Computer Science, Business Technology or a related field, or equivalent work experience.
• 3+ years in technical support, endpoint administration, IT asset management or related IT operations.
• Experience supporting Windows desktops and laptops.
• Experience with mobile devices, endpoint inventory or enterprise asset tracking systems.
• Familiarity with ITSM principles and ticketing platforms.
• Strong troubleshooting, analytical, organizational and customer-service skills.
• Ability to manage multiple priorities with attention to detail and process compliance.
• Microsoft Intune, Microsoft Entra ID, Microsoft 365, Autopilot and endpoint-management experience preferred.
• Freshservice, ServiceNow or a similar ITSM platform preferred.
• Asset audit, inventory reconciliation, lifecycle planning or compliance experience preferred.
• Knowledge of ITIL principles and ITAM best practices preferred.
• CompTIA A+, Network+, ITIL Foundation or a similar certification preferred.
• White-glove/VIP support, major-incident response, office relocations and hardware-refresh projects may be required.
• Experience in regulated, healthcare, financial or other compliance-driven environments is preferred.

The A-Team Experience is our employee program focused on helping our people thrive professionally, personally and as part of a community. We trust our people to do great work and live fulfilling lives, and we provide resources that care for our people, both at work and in life:

• Health & Wellness: We offer medical, dental and vision coverage with multiple plan options, including no-cost employee-only medical coverage.
• Time Off & Family Support: We offer vacation time, paid holidays, sick & safety leave (SSL) and paid parental leave
• Retirement: We help employees plan for the future with a 401(k) and company match.

Atlas is a trusted leader in environmental and infrastructure consulting services; we provide services that enable communities to flourish and thrive. With a team of 3,500 employees and offices throughout the US, we combine local expertise and a network of relationships to deliver solutions to both public and private clients. Our services help improve the quality of life in the communities where we live and work. We always aim for smart, safe, and sustainable results. At Atlas we understand that our future is everyone’s responsibility, and we create a better experience at every stage of a project., * Insurance: To provide protection and peace of mind, we offer Life, AD&D (Accidental Death & Dismemberment) and Disability insurance.

• Safety Program: We are committed to safety as part of our quality of life core value, and we provide approved PPE at no cost and reimbursement for prescription safety glasses and protective footwear.
• Learning & Development: We provide clear career paths, learning resources and development programs allowing you to see how you can grow and advance within the company. We offer internal certifications on specific skills and support external credentials through tuition reimbursement.
• Belonging: We support Employee Communities (ECs), voluntary, employee-led groups that create connections, belonging and shared purposes.
• Flexibility: May vary by project demands and regional workloads, but we are committed to providing reasonable accommodation to help employees manage their personal and professional responsibilities.

Our people and our culture are central to our work. Our values bring us together, create a sense of belonging and give us purpose. They guide how we make decisions, how we work as a team and how we serve our clients.

• Life: We enhance the quality of life. We value people and safety above all else.
• Heart: As our hallmark, we act with compassion, empathy, and respect.
• Trust: We work together as partners, doing what we say with full accountability.
• Mastery: Always striving for the highest quality, greatness inspires our work.