IT Support Analyst

Microsoft Outlook Technical Support Help Desk Support Business Valuation Financial Services Business Operations Endpoint Management IT Asset Management Lifecycle Management Microsoft Windows 10 Information Technology Full Stack Development Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving), We’re seeking an experienced IT Support Analyst to support end users across a professional enterprise environment. This role is responsible for providing hands-on technical support, troubleshooting hardware and software issues, managing IT assets, and ensuring employees have the technology they need to be successful.

The ideal candidate brings strong desktop support experience, excellent customer service skills, and the ability to troubleshoot a wide variety of end-user technology issues. This position offers the opportunity to work with modern endpoint technologies while supporting critical business operations in a fast-paced environment., * Provide break/fix support for desktops, laptops, mobile devices, printers, and other end-user technologies

• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Deliver second-level technical support for users experiencing technology-related problems
• Fulfill end-user service requests, including installations, moves, adds, and changes (IMACs)
• Deploy, configure, and maintain Windows-based devices and peripherals
• Support Microsoft 365 applications, including Outlook and Office products
• Manage user accounts and permissions within Active Directory
• Utilize SCCM and other endpoint management tools to support device deployments and maintenance
• Track incidents, service requests, resolutions, and project work through established support processes
• Assist with inventory tracking, device lifecycle management, and other IT asset management functions
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders
• Document resolutions and contribute to knowledge-sharing initiatives across the IT team, Microsoft Outlook Technical Support Help Desk Support Business Valuation Financial Services Business Operations Endpoint Management IT Asset Management Lifecycle Management Microsoft Windows 10 Information Technology Full Stack Development Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0

Leadership Communication Microsoft 365 User Accounts Prioritization Problem Solving Desktop Support Customer Service Active Directory, * 3+ years of desktop support, help desk, or endpoint computing experience

• Experience supporting Windows 10/11 environments
• Strong troubleshooting skills across hardware, software, and end-user technology
• Experience supporting Microsoft 365, Outlook, and other Office applications
• Working knowledge of Active Directory administration
• Experience with endpoint management tools such as SCCM
• Excellent customer service and communication skills
• Ability to prioritize multiple support requests in a fast-paced environment
• Strong problem-solving and analytical abilities

Preferred Qualifications

• Associate degree in Information Technology or a related field, or equivalent professional experience
• Experience with IT asset management processes and inventory tracking
• Previous experience within the insurance or financial services industry
• Experience supporting device deployments, upgrades, and refresh initiatives, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.