Managed IT Helpdesk (Level 1)

Da-Com Corporation is seeking a Managed IT Help Desk Specialist to provide remote technical support for our Multifunction Printer (MFP) clients and serve as Level 1 Helpdesk support for our Managed IT Services clients. This is a dual-function role ideal for someone who enjoys variety, solving technical problems, and delivering excellent customer service in a fast-paced environment., MFP Remote Support

• Provide remote technical support and troubleshooting for multifunction printers/copiers (network connectivity, print drivers, scanning, faxing, error codes, etc.)
• Diagnose hardware and software issues and determine whether remote resolution is possible or an on-site technician dispatch is required
• Guide customers through basic maintenance and configuration steps over the phone or remote session
• Document all support interactions accurately in the ticketing system

Level 1 Helpdesk (Managed IT Clients)

• Serve as the first point of contact for Managed IT client support requests via phone, email, or ticketing portal
• Triage, log, and resolve common IT issues (password resets, connectivity, printer/network issues, basic application support, etc.)
• Escalate more complex issues to support engineers with clear documentation
• Follow established procedures and SLAs to ensure timely response and resolution
• Maintain professionalism and a customer-first attitude on every interaction

The ideal candidate is a strong communicator, a patient troubleshooter, and comfortable supporting both hardware (printers/copiers) and general IT issues (workstations, network connectivity, basic software support)., * Experience in a technical support, help desk, or customer service role

• Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN basics)
• Familiarity with Windows OS & Mac OS
• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced support environment
• Excellent customer service skills and a calm, patient demeanor when troubleshooting, * Experience supporting copiers/MFPs
• Experience with ticketing systems
• CompTIA A+, Network+, or similar certification

5317 Knights Of Columbus Drive, St. Louis, MO 63119 Hybrid work $38,000 - $45,000 a year - Permanent, Full-time, Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Da-Com Corporation is a trusted provider of office technology and managed IT solutions, helping businesses run more efficiently through reliable print, document management, and IT support services. We pride ourselves on responsive, high-quality customer service and a team-first culture.