Technical Support Associate (Fiber)

• Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email)
• Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
• Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
• Maintain accurate records in our CRM

Training Support (Growth Opportunity)

• Assist with product training
• Develop Training Guides & Troubleshooting Docs
• Represent Cleerline in the field (events, customer visits)

• Excellent customer service skills (email, phone, chat)
• Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
• A steady work history (3yrs between hops), a pleasant disposition, High EQ., * Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
• Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
• Experience with CRM or ticketing systems

Preferred

• Experience with fiber optic test equipment
• Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
• BICSI, FOA, or equivalent fiber optic industry certification
• Bilingual - Spanish is a plus!

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• 401(k) 3% Match
• Health savings account
• Dental insurance, Your Schedule:
• Full Time (40hrs/Wk) - Mon-Fri Hours TBD

Your Manager:

• Rosie, Customer Experience Director

Cleerline’s Core Values:

• Ambitious
• Curiosity
• Fun
• Integrity
• Continuous Improvement
• Partnership, * $35-$45/hr - Yup!
• Medical/Dental/Vision - check!
• HSA, Life, Accident available
• 3% Safe Harbor 401k
• PTO - 7 days Yr1, 9 Yr1-2, 15 Yr 2-5, 21 Yr5+

Cleerline manufactures single-mode and multimode fiber optic cables designed to outperform traditional fiber. With our patented SSF and BendSafe® technologies, our products deliver superior strength, flexibility and reliability. Unlike traditional fiber that can be fragile and prone to break under stress, our patented process reinforces the glass itself to provide industry-leading bend performance and durability.