IT Help Desk Analyst

We are seeking a dynamic and proactive IT Help Desk Analyst to join our technology support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing exceptional support to ensure seamless operation of hardware, software, and network systems. Your expertise will help maintain our organization’s IT infrastructure, troubleshoot technical problems efficiently, and deliver outstanding customer service. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business operations., * Respond promptly to user inquiries via help desk systems, providing clear and effective technical support for hardware, software, and network issues

• Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices such as mobile devices and printers
• Assist users with desktop support tasks including equipment setup, configuration, and maintenance
• Manage user accounts and permissions through Active Directory management and GPO (Group Policy Object) configurations
• Support network troubleshooting activities involving LAN (Local Area Network), DNS (Domain Name System), TCP/IP protocols, VPN (Virtual Private Network), and TCP connections
• Diagnose and resolve issues related to computer management tools, including hardware diagnostics and software troubleshooting
• Maintain accurate records of customer support tickets, issue resolutions, and follow-up actions to ensure efficient workflow management

• Proven experience in IT support or help desk roles with a strong understanding of technical troubleshooting processes
• Familiarity with help desk systems for ticket management and tracking user requests
• Hands-on experience supporting Windows operating systems (including Windows 10/11), macOS, and Linux environments
• Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, and network troubleshooting techniques
• Ability to troubleshoot hardware components including computer hardware components and peripherals effectively
• Strong communication skills with the ability to explain technical issues clearly to non-technical users
• Experience supporting mobile devices and managing IT infrastructure components is preferred
• Analysis skills to identify root causes of technical problems quickly and accurately, * Do you have experience in ServiceNow, Ticketing, Trouble shooting, Active Directory?
• How many years of experience do you have as Service desk Analyst?

Up to $30 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Paid time off, * Health insurance
• Paid time off