IT and Telecom Tech Tier 1

• Experience with Linux based PBX telephone systems.
• 804 area code phone and have lived in Richmond, VA 10+ years.
• Born in Canada, USA or Mexico. (security requirement)
• Worked with computers before you drove a car.
• Has the fix-it gene. You fixed your car, home appliance or built a PC.
• Can use AI and work though the answer. You are an excellent researcher.
• EXPERIENCED fixing TECHNICAL issues with SMALL BUSINESS IT ISSUES.
• Focus on OSI layers 1 to 4 but also 5 to 7.

Desired

• Comcast Internet issues.
• Experience in managed voice and data networks is a plus.
• Windows workstations and servers
• MS 365 email or Google email.
• Customer training.
• Linux server setup and configuration.
• Can fix the connection from the wire, to the device to the server to the cloud.

You as a person

• You are conscientious, accountable and can quickly admit being wrong.
• Know what Occam’s razor is.
• Strong customer facing communication skills. Customers like you.
• Can read a service ticket or an email and ensure ALL customer requests are filled., * Linux OS: 2 years (Required)

$52,000 - $70,000 a year - Permanent, Full-time, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Cell phone reimbursement, * Above industry average salary.
• 100% paid health, dental & vision with Anthem Health keepers PPO Gold.
• 3% investment match.
• Your own office and lab area.
• 2 weeks vacation + 8 holiday days + flexible hours if scheduled.
• Private parking at our facility.
• Work with a professional team
• $60/mo cell phone allowance.

Pay: $52,000.00 - $70,000.00 per year, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance