Senior Technical Support Engineer

• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.

• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, The salary associated with this position ($122,000-$253,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.

Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays and additional insurances., The salary associated with this position ($122,000-$253,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.

Nightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.

Nightwing is seeking an experienced Senior Technical Support Engineer, who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational success. This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence., Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation’s most mission impactful initiatives.

When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world’s most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.

At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.