Web Technician

Join our dynamic team as a Web Technician and become a vital contributor to maintaining and enhancing our digital infrastructure. In this energetic role, you will provide technical support for web-related systems, troubleshoot hardware and software issues, and ensure seamless operation of our online platforms. Your expertise will help deliver a reliable, secure, and user-friendly web environment that supports our organizational goals and enhances user experience. This paid position offers an exciting opportunity to develop your IT skills while making a tangible impact on our digital presence., * Provide technical support for web servers, applications, and related hardware components, ensuring optimal performance and security.

• Troubleshoot network issues including LAN, WAN, VPN, firewall configurations, TCP/IP protocols, DNS settings, and network administration tasks.
• Manage help desk tickets efficiently using systems like ServiceNow or Jira, documenting issues clearly and following through to resolution.
• Support operating systems including Windows, macOS, Linux, and Windows Server environments; assist with software troubleshooting and hardware support.
• Assist with Active Directory management, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and other IT infrastructure tools to maintain user accounts and permissions.
• Conduct equipment troubleshooting for desktops, laptops, mobile devices, and peripherals; perform hardware diagnostics and repairs as needed.
• Collaborate with team members on network administration tasks such as configuring Meraki devices or BMC Remedy for incident management.

• Proven experience in IT support roles with a focus on help desk systems, desktop support, or network troubleshooting.
• Strong knowledge of computer networking concepts including TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network security protocols.
• Familiarity with operating systems such as Windows (including Windows Server), macOS, and Linux; experience supporting software applications is essential.
• Ability to manage customer support tickets effectively while maintaining excellent communication skills to assist users at all levels.
• Hands-on experience with Active Directory management, GPO configuration, SCCM deployment, and network administration tools like Meraki or ServiceNow.
• Skilled in hardware troubleshooting for computer hardware components and mobile devices; capable of diagnosing issues quickly and accurately.
• Strong analysis skills to identify root causes of technical problems and implement effective solutions promptly.

This role is perfect for motivated individuals eager to grow their IT expertise in a fast-paced environment while supporting critical web infrastructure functions. If you thrive on solving technical challenges with enthusiasm and professionalism, we want to hear from you!

Pulled from the full job description

• Flexible spending account
• Flexible schedule