IT Technician

We are seeking a dynamic and proactive IT Technician to join our technology support team! In this role, you will be the frontline hero responsible for maintaining and troubleshooting our organization’s computer systems, networks, and hardware. Your energetic approach will ensure seamless IT operations, providing exceptional support to users across various platforms. This is an exciting opportunity for someone passionate about technology, eager to solve complex problems, and dedicated to delivering outstanding customer service. Join us to help keep our IT infrastructure running smoothly and efficiently!, * Provide technical support to end-users for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux

• Troubleshoot and resolve software problems related to applications such as Microsoft Office, help desk tools like ServiceNow and Jira, and operating systems
• Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance
• Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, and network security measures such as Meraki devices
• Support IT infrastructure management tasks such as deploying updates via SCCM (System Center Configuration Manager), managing group policies through GPO (Group Policy Objects), and monitoring servers using Windows Server or Linux environments
• Assist with user account management in Active Directory and perform routine maintenance of computer systems using tools like BMC Remedy and ServiceNow
• Collaborate with team members on network administration tasks including TCP/IP configuration, DNS management, and troubleshooting connectivity issues

Do you have experience in System deployment?, * Proven experience providing technical support in a fast-paced environment with excellent problem-solving skills

• Strong knowledge of operating systems including Windows (Windows 10/11, Windows Server), macOS, and Linux distributions
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls (including Meraki), and network security best practices
• Familiarity with software troubleshooting for applications like Microsoft Office suite and enterprise tools such as Jira or ServiceNow
• Ability to manage computer hardware components effectively and perform desktop support tasks efficiently
• Knowledge of IT support tools including SCCM for deployment and updates, GPO for policy management, Active Directory for user account administration
• Excellent communication skills to deliver clear technical guidance to non-technical users
• Analysis skills to diagnose issues accurately and implement effective solutions quickly
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are preferred but not mandatory

Join us in empowering our organization through innovative technology solutions! We value energetic professionals who thrive on solving challenges creatively while delivering top-tier customer service. If you’re ready to make an impact in a vibrant tech environment-apply today!

Pulled from the full job description

• Flexible schedule, * Flexible schedule