Technical Support Representative

• Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions
• Troubleshoot and resolve internet, software, hardware, and service-related issues
• Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing
• Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues.
• Deliver an exceptional customer experience by providing timely, professional, and effective support.
• Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs
• Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration

Are you someone who enjoys helping people, solving problems, and providing great customer service? Interested in technology and looking to build a career with a growing telecommunications company? Amplex is seeking a motivated Technical Support Representative to join our team!

In this role, you’ll help customers troubleshoot internet, phone, and technology-related issues while developing valuable technical skills and gaining experience in the telecommunications industry. We’re looking for someone with strong communication skills, a positive attitude, and a willingness to learn. If you enjoy working with people and finding solutions, apply today!, * High school diploma or equivalent required.

• Proven experience in a help desk or technical support role is preferred.
• Knowledge of computer management and desktop support.
• Familiarity with computers, networks, and streaming services.
• Excellent communication skills with a focus on customer service.
• Ability to work independently as well as part of a team.
• Experience using ticketing systems is a plus.

Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment!

Pulled from the full job description

• On-the-job training
• Uniform allowance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off

• Employee discount, * 90 day training schedule: Monday through Friday

  9:00 AM - 5:00 PM

• Official schedule after training period: Monday through Friday

  11:00 AM - 7:00 PM

• Starting pay: $19/hour, paid bi-weekly

Benefits (available after 90 days of employment):

• $250 sign on bonus after a successful 90 days of employment!
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays
• Clothing/boot allowance
• Free Amplex internet service (if in coverage area)
• On-the-job training
• Work-life balance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you located within commuting distance to Luckey, OH?
• This position is NON remote. Are you comfortable working in an in-office setting?
• This position is Monday-Friday from 11am-7pm after the initial 90 day training schedule of Monday-Friday from 9am-5pm. Are you comfortable working that shift?