Service Desk Specialist

Northfield Mount Hermon (NMH) seeks a Service Desk Specialist to serve as the primary point of contact for Information Technology support. The Service Desk Specialist provides responsive, customer-focused technical assistance to students, faculty, staff, and families. This role plays a vital part in ensuring the technology that supports teaching, learning, and campus operations is reliable, accessible, and effective. Working collaboratively with colleagues across the IT department, the Service Desk Specialist helps foster a positive technology experience that advances NMH’s educational mission and strengthens our residential school community., The Service Desk Specialist provides front-line technology support to the NMH community, helping students, faculty, staff, and families effectively use the systems and tools that support daily campus life. This position responds to technical questions, troubleshoots hardware and software issues, assists with account management, and helps ensure users receive timely and effective solutions. In addition to providing direct support, the Service Desk Specialist contributes to technology onboarding, documentation, equipment distribution, inventory management, and campus events requiring audio/visual support. The successful candidate will enjoy working with a diverse community of technology users and will bring strong communication skills, curiosity, and a commitment to service.

• 2-4 years of experience in a technical support environment.
• Working knowledge of various operating systems and devices.
• Ability to troubleshoot a variety of application and hardware issues.
• Experience supporting and training users on technology applications.
• Strong customer service skills and a commitment to providing a positive user experience.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with colleagues.
• Ability to work with a diverse community of technology users.
• Experience with Google Workspace or similar technology platforms.
• Ability to create and maintain technical documentation.
• Ability to remain current with technology trends and apply new knowledge to support users., * Experience with Zoom Workplace.
• Experience with TeamDynamix or similar ticketing systems.
• Experience supporting technology in an educational environment.
• Experience with hardware deployment and inventory management.

Pulled from the full job description

• 403(b)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * A robust 11% 403(b) contribution (with a 3% employee contribution)
• Generous paid time off, including three weeks of annual paid vacation
• Tired of packing lunch? Enjoy meals in our dining hall while on duty and save an average of $2,700 a year.
• Tuition remission for dependent children of high school age who meet the acceptance requirements of the school, This is a full-time, 37.5-hour-per-week position. Occasional evening and weekend hours may be required to support campus events and operational needs.

Northfield Mount Hermon, an independent boarding and day school located in the beautiful Connecticut River Valley of Massachusetts, was founded on the principles of inclusivity and community - values that have been central to the school’s mission since 1879. NMH engages the intellect, compassion, and talents of its students, empowering them to act with humanity and purpose.