Technical Field Support Specialist

As a Technical Field Support Specialist, you will serve as a vital link between complex transportation hardware and the end-users who rely on it. You will leverage your expertise in electronics diagnostics and repair to ensure mission-critical systems remain operational, providing both hands-on bench work and onsite field assistance to maintain high-performance standards. Responsibilities

• Execute precise board-level electronics repairs and bench diagnostics using advanced testing instrumentation.
• Deploy and calibrate sophisticated onboard equipment at client facilities to guarantee optimal system integration.
• Provide rapid-response troubleshooting for hardware failures to minimize operational downtime.
• Act as a primary technical consultant, guiding clients through complex maintenance and calibration protocols.
• Collaborate with engineering departments to refine product reliability and contribute to design improvements.
• Create and maintain comprehensive service logs and technical documentation to ensure accurate reporting.
• Design custom test fixtures to streamline departmental validation and quality assurance workflows.

• Associate degree in a technical field or equivalent professional training.
• Minimum of 4 years of hands-on experience in electronics repair, field service, or technical support.
• Demonstrated proficiency in troubleshooting and repairing electronic assemblies in a laboratory or shop environment.
• Strong analytical mindset with the ability to resolve complex technical issues independently.
• Excellent interpersonal skills with a focus on delivering high-quality customer service.
• Ability to travel to various customer sites as required by project demands., * Bachelor’s degree in Electrical Engineering or related discipline.
• Direct experience with rail or locomotive industry systems, including air brake technology.
• Proficiency with Linux or QNX operating systems.
• IPC soldering certification and advanced network communication knowledge.
• Proven ability to manage technical projects with minimal oversight.