IT Support Technician

We are looking for an IT Support Specialist to provide technical assistance and support to end users in a fast-paced environment. The ideal candidate will have experience troubleshooting hardware, software, internet connectivity, and user access issues while delivering excellent customer service., * Provide technical support to users via phone, email, chat, or remote tools

• Troubleshoot hardware, software, printer, and network connectivity issues
• Assist users with password resets, account unlocks, and MFA setup using Microsoft Authenticator
• Diagnose internet and VPN connectivity problems
• Use Command Prompt (CMD) tools such as ping, ipconfig, tracert, and nslookup for troubleshooting
• Create, update, and manage support tickets in the ticketing system
• Escalate unresolved technical issues to higher-level support teams
• Install, configure, and maintain Windows-based systems and applications
• Maintain accurate documentation of troubleshooting steps and resolutions
• Deliver professional customer service while handling technical issues

Do you have experience in Windows?, * Previous experience in IT Support, Help Desk, or Technical Support preferred

• Basic knowledge of Windows OS, networking, and troubleshooting
• Familiarity with MFA tools and account management
• Strong communication and problem-solving skills
• Ability to work independently and in a team environment
• Comfortable handling multiple tasks in a fast-paced setting

Preferred Skills:

• Experience with Active Directory or ticketing systems
• Knowledge of remote desktop support tools
• Understanding of basic networking concepts and internet troubleshooting

3.63.6 out of 5 stars Franklin, WI 53132 $18.97 - $19.00 an hour - Contract