IT Service Delivery Technician

Compunnel Inc.

DuBois, PA, United States

2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$52,395.0 - $63,107.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory VoIP Issue Tracking Systems Information Technology Operations Networking Basics Azure Active Directory Cisco Voip Microsoft InTune Information Technology Laptops Servicenow

+2 more

Windows Client User Accounts

Job description

Seeking an IT Service Delivery Technician I to provide first-level technical support, deploy IT equipment, troubleshoot issues, and support daily IT operations., * Provide Help Desk support and manage tickets in ServiceNow.

Deploy, configure, and support PCs, laptops, printers, scanners, VoIP phones, and mobile devices.
Troubleshoot hardware, software, network, and connectivity issues.
Support Windows 10/11, Microsoft 365, Active Directory, and Azure AD.
Manage user accounts, permissions, and password resets.
Assist with Intune device management and endpoint deployments.
Support Cisco VoIP and basic networking technologies.
Maintain IT assets, hardware/software inventories, and documentation.
Collaborate with IT teams on upgrades, projects, and system improvements.
Ensure compliance with security and data protection standards.

Requirements

Do you have experience in Desktop support?, Do you have a Associate’s degree?, * 1-3 years of IT Help Desk, Desktop Support, or Technical Support experience.

Experience with Windows 10/11, Microsoft 365, Active Directory, and Azure AD.
Familiarity with ServiceNow or similar ticketing systems.
Basic networking and hardware troubleshooting skills.
Strong customer service, communication, and problem-solving abilities.
Associate Degree in IT, Computer Science, or related field preferred.

Preferred

ITIL, CompTIA A+, Network+, Microsoft, or related certifications.
Experience with Microsoft Intune and IT asset management., * Associate (Preferred), * Desktop support: 1 year (Required)

Benefits & conditions

3.63.6 out of 5 stars DuBois, PA 15801 $25.19 - $30.34 an hour - Contract

About the company

Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.