Deskside Support Engineer

Infoplus Technologies

Amersfoort, Netherlands

22 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.adzuna.nl

Tech stack

Microsoft Windows Active Directory Firmware Virtual Private Networks (VPN) Microsoft Office Network Connections Queue Management Systems CompTIA Strata - PC Hardware Technology Engineer Network Routers Computer Networking Systems Hardware Asset Management Cisco

Job description

Field Services / Desk-side Services provides support and resolves end user incidents and requests that cannot be resolved remotely by Service Desk because they require physical presence, advance technical skills or local knowledge which include but not limited to:
Diagnose and resolve incidents and problem with equipment and software.
Record all events/problems and their resolution in SNOW.
Queue Management - Work within established Service Level Agreements (SLA) to ensure timely response to support issues. Follow established escalation process if needed.
Collaborate in the FSO knowledge repository.
Install, configure and/or update authorized software or firmware as per authorized standards.
Assist in Hardware asset management.
Warranty support for desktop and laptops.
Follow company protocol in the disposal management.
Install/reinstall image, rebuild laptops/desktops.
Network connectivity level 2 troubleshooting and port patching.
Installation and Support of Network & Local Printers
Knowledge of troubleshooting Cisco/Avaya/S4B IP Phones, Common Area Phones and Media Gateway
Supporting audio/video support for meetings/conferences room
Configuration of routers, knowledge of LAN/WAN configuration, VPN connectivity, and overall router security setup. Also troubleshooting router problems.
Support authorized in-flight projects.
Assist in the technology refresh process.
Assist in Crisis response activities.
Willingness to learn and support new technology.
Assist with hand-on training of new hires.
Follow company logical and physical security protocol, to minimize risk to customer and company.
Follow authorized workflow.
Provide VIP/Executive support as outlines by customer.
And other authorized task that fall with in the work scope.