IT Support Engineer

We’re recruiting for an IT Support Engineer to join the internal IT team of a well-established professional services business based in South Manchester. This is an excellent opportunity to join a friendly, supportive team where you’ll gain exposure to a broad range of technologies while developing your technical skills.

You’ll provide 1st and 2nd line support to users across the business, helping to keep systems running smoothly while getting involved in infrastructure projects and day-to-day IT operations. The Role

• Deliver 1st and 2nd line support via phone, email and face-to-face
• Create and manage user accounts, permissions and passwords
• Troubleshoot hardware, software and Windows-based issues
• Support desktops, laptops, printers and telephony systems
• Assist with system monitoring, backups and endpoint security
• Set up IT equipment and onboard new starters
• Work with third-party suppliers to resolve technical issues

• Maintain accurate records of hardware, software and IT assets, Experience supporting business applications would be advantageous but isn’t essential. What’s in it for you?

• Excellent training and career development
• Exposure to infrastructure, networking and IT projects
• Friendly and collaborative IT team
• Stable organisation with long-term career prospects
• A varied role where no two days are the same

If you’re looking for a role where you can continue developing your technical skills within a supportive environment, we’d love to hear from you.

You’ll already have experience in an IT support or service desk environment and enjoy solving technical problems while delivering excellent customer service.

You’ll have experience with:

• Windows Server
• Active Directory
• Microsoft 365 / Office 365
• DHCP
• Windows desktop support
• Hardware and software troubleshooting