IT Technician / Engineer / Contract / Hybrid...

• Experience working with ticketing systems and IT service management processes.

What You Will Be Doing

Daily Responsibilities

Overall

• Participate in site implementations/upgrades, network upgrades/remote connectivity and general infra and end user device support and upgrade efforts.

End User Computing & Desktop Support

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripherals.

• Troubleshoot and resolve hardware, software, OS, and application issues.

• Support Windows 11 environments.

• Configure, deploy, and maintain end-user devices.

• Perform workstation setup, moves, adds, changes, and decommissions.

• Assist with Microsoft 365 application support and troubleshooting.

• Manage user accounts, permissions, and access requests.

• Document technical issues, resolutions, and support procedures.

Networking

• Troubleshoot LAN, WAN, Wi-Fi, VPN, and connectivity issues.

• Collaborate with remote team and vendor to configure and support network switches, routers, wireless access points, and firewalls.

• Assist with network monitoring and performance analysis.

• Support IP addressing, DNS, DHCP, VLANs, routing, and network security fundamentals.

• Work with vendors and service providers to resolve network-related issues.

Microsoft Azure & Cloud Support

• Support Microsoft Azure environments and cloud-based services.

• Support Azure storage accounts, networking, and identity services.

• Work with Microsoft Entra ID (Azure Active Directory) administration.

• Assist with Azure-based connectivity and cloud infrastructure initiatives.

• Support Microsoft 365 integrations and cloud-related operational needs.

• Assist with Azure resource administration, monitoring, and troubleshooting.

We are looking for a highly capable IT professional who can operate across desktop support, networking, and Azure cloud technologies. This role is ideal for a hands-on technician or engineer who enjoys solving a wide variety of technical challenges and can effectively support both end users and IT infrastructure during a time of transformational change.

We are seeking a versatile and hands-on IT Technician / IT Engineer contractor located in the Orlando/Celebration, Florida area to provide day-to-day technical support and infrastructure services for the Celebration Dental clinics. This individual will be responsible for deploying and supporting end-user devices, assisting with network administration and troubleshooting, and performing basic Microsoft Azure administration and support activities. This person in this role will have to be onsite anytime needed, often including 5 days per week. When specific duties do not require on-site presence, work from home is allowed. Day to day on-site requirement will be determined by the project manager, not the contractor.

The ideal candidate is a self-starter who possesses broad technical knowledge across desktop support, networking, and cloud technologies, and is comfortable working independently while collaborating with internal IT peers, 3rd party vendors and clinic personnel/users.

No specific certifications are required; however, candidates must be able to demonstrate practical experience in the core technical areas outlined below., Candidates should demonstrate experience in the following areas:

Desktop & End User Support

• Windows 11 administration and troubleshooting

• Laptop and desktop hardware support

• Microsoft 365 administration and support

• Active Directory and user account management

• Device deployment and lifecycle management

• Remote support tools and methodologies

Networking

• TCP/IP networking fundamentals

• DNS and DHCP administration

• VPN connectivity troubleshooting

• Switch and wireless infrastructure support

• Basic firewall understanding and troubleshooting

• Network troubleshooting and diagnostics

Azure / Cloud

• Microsoft Azure administration and support

• Entra ID (Azure AD)

• Azure networking concepts

• Azure based servers and virtual machines

• Cloud-based identity and access management

• Microsoft 365 cloud services

Required Competencies

• Strong troubleshooting and analytical skills.

• Excellent communication and customer service abilities.

• Ability to work independently with minimal supervision as well as an iatrical part of a larger team.

• Strong organizational and documentation skills.

• Ability to prioritize multiple tasks and meet deadlines.

• Professional demeanor when interacting with end users and leadership.

Desired Skills & Experience

• Experience in enterprise IT environments.

• Experience supporting multiple locations and user groups.

• Experience with cloud migration or infrastructure modernization projects.

• Knowledge of cybersecurity best practices.