IT Analyst, Global IT Support

Attractive benefit package What you will be doing Taking active part in incident resolution Working with global support teams to resolve both IT infrastructure and application related issues Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s) Monitoring and maintaining location specific infrastructure and applications following standard operating procedures Take active part in location-specific and global IT projects Maintaining user accounts within the locally supported applications. Acting as location representative of GBS IT professionals Taking part in IT change management flows Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults Maintaining the location(s) specific part of the active directory Follow global architecture-, security-, and operational standards and policies Maintaining location specific IT documentations within your area of responsibility Prioritizing work and operating with compliance of GBS IT Service Level Agreements

Min. 1-2 years work experience on the field of IT Infrastructure IT Technician qualification is a must; IT Engineer or equivalent is preferred Fluency both in the native language (Spanish) of supported location(s) and in English is a must ITIL Certification (Education knowledge) Exposure to and understanding of a manufacturing environment (Soft skill) Experience in basic Vendor management processes (Soft skill)

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

What we offer you Working at the world’s only fully integrated aluminum and leading renewable energy company Diverse, global teams Flexible work environment/home office We provide you the freedom to be creative and to learn from experts Possibility to grow with the company, gain new certificates