IT Service Analyst

Tipo De

Madrid, Spain

20 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, Spanish

Job source

www.adzuna.es

Tech stack

Microsoft Windows Active Directory IBM Hardware Management Console Issue Tracking Systems Systems Integration Information Technology Servicenow Windows Client

Job description

Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

Requirements

Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
Customer Service Skills: Excellent communication skills and a strong customer service orientation.
Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
Flexibility: Willingness to undertake occasional business trips.
Language Skills: Fluency in Spanish and English written and spoken.

About the company

Company Holidays: Enjoy additional holidays on December 24th and 31st.
Online Learning Platform: Access a variety of training content to support your professional development.
Flexible Working Hours: Benefit from flexible working hours through a time-tracking system.
Company Events: Participate in interesting events organized by the company, including our annual team-building weekend.
Goodies: Corporate Benefits Inscribirse en esta oferta Recibir ofertas similares por correo electrónico Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Volver a la última búsqueda Trabajos ) Castilla y León ) Ávila ) IT Service Analyst (m/f) ( volver a la última búsqueda Recibir ofertas similares por correo electrónico No gracias, llévame a la oferta de empleo Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Inscribirse en esta oferta

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