IT Manager

VIQU IT has a customer who are seeking an experienced IT Manager to support day-to-day IT operations during a critical period of business change, including a multi-company merger.

This is a hands-on position suited to someone already operating at IT Manager level, who can step in and take ownership from day one.

IT Manager role Key Responsibilities:

• Act as the main liaison between internal stakeholders and external IT service providers (MSPs)
• Manage business-as-usual (BAU) IT operations across global offices
• Own and drive ongoing IT projects, ensuring delivery and stakeholder alignment
• Handle escalations, approvals, and issue resolution across IT services
• Coordinate with end users, managing expectations and resolving issues efficiently
• Execute IT policies and ensure operational compliance

• Proven experience in an IT Manager role
• Strong background working with Managed Service Providers (MSPs)
• Hands-on Technical awareness/capability within a Microsoft environment
• Experience owning and delivering IT projects
• Solid understanding of ITIL frameworks, ticketing systems, and escalation processes
• Excellent stakeholder management and communication skills
• Ability to operate in a fast-paced, evolving environment