IT Support Engineer

• Provide first-line IT support with a strong focus on user experience and timely resolution
• Manage and resolve service desk tickets
• Support desktops, laptops, network-connected devices and core business systems
• Log, prioritise, progress and accurately document incidents and requests
• Work with third-party suppliers and escalate issues to second- and third-line support where required
• Install, configure and maintain hardware and software in line with IT standards and procedures
• Create and maintain IT documentation and user training materials
• Support IT projects and administration tasks
• Provide on-site IT support across Warwick locations Key Requirements

• Experience in a service desk or first-line IT support role
• Strong knowledge of Microsoft desktop operating systems and applications
• Confident troubleshooting skills with the ability to prioritise and multitask
• Excellent communication skills, particularly over the phone
• Experience creating or maintaining IT documentation and providing user guidance or training
• A proactive, self-motivated and customer-focused approach
• IT-related qualifications or equivalent experience
• Flexibility to travel between local sites
• Flexibility to work occasional out-of-hours or overtime when required

VIQU has partnered with a leading UK manufacturer to recruit an IT Support Engineer. This hands-on IT Support Engineer role provides first-line support across desktops, laptops, network-connected devices and core business systems, helping colleagues stay connected, productive and supported. The successful IT Support Engineer will manage service desk tickets, troubleshoot technical issues and support users across local Warwick sites.