Deployment / Technical Support Manager

We are seeking an experienced and driven Deployment / Technical Support Manager to oversee merchant deployment operations, onboarding, logistics, and support coordination across a growing portfolio of payment processing clients.

This leadership role is responsible for managing deployment workflows, technical implementations, and cross-functional team coordination while driving a positive onboarding and support experience., Deployment & Team Leadership

• Manage deployment specialists and technical support personnel
• Oversee the full deployment lifecycle for payment terminals, POS systems, gateways, and integrated payment solutions
• Manage deployment schedules, merchant onboarding timelines, staging operations
• Establish operational priorities and oversee successful execution of merchant implementation projects
• Coordinate large-scale deployments, rollouts, pilot programs, and enterprise implementations
• Act as the escalation point for complex deployment or merchant onboarding issues

Technical & Merchant Support

• Provide advanced troubleshooting support for payment terminals, POS systems, connectivity, and gateway integrations
• Manage processor and gateway configurations across multiple platforms and environments
• Work directly with processors, banks, ISVs, gateways, and third-party vendors to resolve technical issues
• Deliver high-level technical guidance and customer support to merchants
• Maintain compliance with PCI requirements, processor standards, and card brand regulations
• Assist with technical training and onboarding for internal staff and merchants

Inventory & Fulfillment

• Manage shipping, receiving, terminal staging, inventory tracking, and fulfillment operations
• Manage RMAs, terminal replacements, inventory reconciliation, and logistics workflows
• Maintain operational inventory levels for terminals, peripherals, cables, SIM cards, and accessories
• Develop scalable operational procedures to improve fulfillment speed, accuracy, and efficiency
• Coordinate with shipping carriers and logistics vendors to ensure timely delivery and tracking visibility

Project Management

• Monitor deployment KPIs including activation timelines, fulfillment accuracy, merchant readiness, and operational efficiency
• Develop and maintain SOPs, deployment documentation, and workflow procedures
• Coordinate cross-functional communication between sales, operations, technical support, integrations, and executive leadership
• Identify process improvement opportunities and implement operational enhancements
• Assist leadership with operational planning and scaling initiatives

Do you have experience in Teamwork?, * 5+ years of experience in payment processing, deployment operations, POS support, technical operations, or merchant services

• Prior supervisory, leadership, or project management experience in the Payment Processing field
• Strong understanding of payment processing flows including authorization, settlement, funding, and gateway communication
• Experience with POS systems, payment terminals, and integrated payment environments
• Hands-on experience with inventory management, shipping/logistics, and operational coordination
• Strong troubleshooting, analytical, and problem-solving abilities
• Excellent organizational, communication, and leadership skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong customer service and relationship management skills

Preferred Qualifications

Experience with:

• PAX
• Verifone
• Clover
• Dejavoo
• NMI
• TSYS
• Fiserv
• Authorize.net

Additional Experience:

• Payment gateway integrations or API-based environments
• PCI DSS or payments-industry certifications
• Technical onboarding and implementation management

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Opportunities for advancement, * Competitive compensation and advancement opportunities
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Exposure to advanced payment technologies and enterprise integrations
• Collaborative and team-oriented work environment
• Opportunity to lead real-world payment deployments and operational initiatives

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance