Payment & POS Technical Support Specialist (Mandarin)

We are seeking a Payment & POS Technical Support Specialist to assist merchants with payment terminal installation, POS system support, technical troubleshooting, and merchant statement analysis.

The ideal candidate should be comfortable working with payment technology, POS systems, and customer support while helping merchants understand their payment processing accounts and monthly statements., Payment Terminal & POS Installation

• Install and configure credit card terminals and POS systems
• Set up payment devices, printers, cash drawers, scanners, and networking equipment
• Configure merchant payment processing systems
• Test credit card, debit card, contactless, and mobile payment functionality
• Assist merchants with hardware upgrades and replacements
• Configure restaurant and retail POS environments

Technical Support & Troubleshooting

• Provide phone, remote, and on-site technical support
• Troubleshoot payment terminal issues
• Resolve network connectivity problems
• Diagnose printer and peripheral device issues
• Assist merchants with transaction processing errors
• Support POS software configuration and maintenance
• Escalate complex technical issues when necessary

Merchant Statement Analysis

A key responsibility of this role is understanding and reviewing merchant processing statements.

You will help merchants analyze:

• Processing fees and rates
• Monthly service fees
• PCI compliance fees
• Batch settlement reports
• Deposit reports
• Chargebacks and retrieval requests
• Monthly transaction volume
• Visa, Mastercard, American Express, and Discover processing activity
• Cost-saving opportunities and fee optimization

Merchant Account Support

• Assist with merchant account applications
• Collect and verify onboarding documents
• Support underwriting and approval processes
• Maintain merchant account records
• Coordinate with payment processors and banking partners
• Assist merchants with account maintenance and updates

Customer Training

• Train merchants on POS system operations
• Educate staff on payment processing procedures
• Demonstrate reporting and settlement functions
• Assist with refund and void transaction procedures
• Ensure merchants understand best practices for payment acceptance, Join AIYA and help power the future of payment technology, merchant services, and business innovation.

Do you have experience in Windows?, Strong computer skills

Basic networking knowledge

Excellent problem-solving ability

Strong communication and customer service skills

Ability to work independently and as part of a team

Willingness to learn new technologies

Detail-oriented and organized

Preferred Qualifications

Experience with Merchant Services

Experience with POS Systems

Technical Support or IT Support experience

Experience reading Merchant Processing Statements

Restaurant POS experience

Retail technology experience

Payment industry experience

Preferred Platforms

Experience with any of the following is a plus:

• Clover POS
• Toast POS
• PAX Technology
• Dejavoo
• Valor PayTech
• First Data / Fiserv
• Payment processing platforms

Pulled from the full job description

• Paid training
• Opportunities for advancement, Senior Technical Support Specialist

Technical Support Manager

Operations Manager

Director of Operations

High-performing employees may have opportunities to participate in strategic company initiatives and leadership development programs.

What We Offer

Competitive Compensation

Paid Training

Career Growth Opportunities

Exposure to the FinTech Industry

Professional Development

Flexible Work Environment

Supportive Team Culture

Opportunity to Work with Thousands of Merchants Nationwide

AIYA Technology System LLC is a technology-based enterprise dedicated to the customization of online platforms, mobile development, one-stop website customization, and enterprise software development. With the perfect service system, comprehensive information resources, and strong marketing strength, AIYA Technology has established a creative and intelligent passionate team. Our goal is to become an excellent digital overall solution provider for the business industry. We are looking for interesting, independent thinkers and doers who can help shape the future of a forward-looking company.