School IT Technician

At Croft, we believe technology should work for our customers, not against them - and nowhere is that more important than in the schools we support every day. As a School IT Technician, you’ll be the on-the-ground expert keeping a school’s IT systems running smoothly, so teachers can teach and students can learn without disruption.

You’ll take ownership of the day-to-day technology that powers the classroom - from Windows PCs and iPads to Chromebooks and Google Workspace - while acting as the vital link between the school and Croft’s wider engineering team when things need extra firepower.

What you’ll be doing

• Providing onsite support for the school’s IT systems, networks and end-user devices

• Carrying out proactive and reactive maintenance on hardware, operating systems and core applications

• Monitoring and troubleshooting network and system performance, escalating where needed

• Managing accounts and permissions in Active Directory and Google Workspace

• Deploying and configuring Windows PCs, iPads and Chromebooks for staff and students

• Keeping accurate records of IT assets, software licences and configuration changes

• Logging, updating and resolving tasks and incidents within SLA

• Working alongside school IT staff and Croft engineers to resolve more complex issues

• Upholding safeguarding and data protection standards in everything you do

• Supporting the wider Education Service desk or Croft Professional Services/IT Service Desk when not on-site

What you’ll bring

• Experience supporting Windows Desktop and Windows Server environments

• A working knowledge of DHCP, DNS, Group Policy and Active Directory

• Familiarity with setting up and deploying iPads and Chromebooks

• Strong troubleshooting instincts and a genuine love of solving problems

• The people skills to support non-technical staff and students with patience and clarity

• A proactive, organised approach to managing multiple priorities

• Previous experience in an education IT environment is a bonus, not a must

You’ll also need:

• GCSEs or equivalent (preferred)

• Windows Server experience and/or IT certifications such as CompTIA or Microsoft (advantageous)

• An enhanced DBS and barred list check

• A full UK driving licence and access to a car, If you’re technically curious, detail-oriented, and want your work to make a real difference in a school every day, we’d love to hear from you.

Pulled from the full job description

• Employee discount
• Company pension
• Private medical insurance
• On-site parking, * Company pension
• Employee discount
• On-site parking
• Private medical insurance

We’re one of the UK’s leading Managed Service Providers, trusted by thousands of clients nationwide - and our people are the reason why. We live by five values