It Support Assistant

• Providing first-class customer support via telephone, email and the service desk.
• Logging, updating and managing support tickets through to resolution.
• Investigating customer issues and gathering information to support troubleshooting.
• Escalating technical issues where appropriate whilst keeping customers informed.
• Working closely with technical and implementation teams to resolve queries efficiently.
• Maintaining accurate customer records and documentation.
• Assisting with reporting, trend analysis and service improvement activities.
• Supporting software upgrade programmes and customer communications.

• Previous experience within customer service, hospitality, retail, contact centres or another customer-facing role.
• Outstanding communication skills with a confident and professional telephone manner.
• A friendly, outgoing personality and the ability to build rapport with customers.
• Excellent organisational skills and strong attention to detail.
• The ability to remain calm and professional when managing multiple priorities.
• Good IT skills, including Microsoft Office.
• A proactive approach with a willingness to learn and develop.

Advantageous

• Experience within a Helpdesk or Service Desk environment.
• Exposure to ticket management systems such as Jira.
• An interest in software or technology., Our client is committed to developing talented individuals and providing clear progression into technical support and specialist positions. If you’re ambitious, enjoy solving problems and are passionate about delivering outstanding customer service, this could be the ideal role for you.

Our client is a well-established and growing software business seeking an enthusiastic and customer-focused IT Support Assistant to join their friendly team.

This is an outstanding opportunity for someone who enjoys helping people, has a background in customer service, retail, hospitality, contact centres or a similar customer-facing environment, and is looking to build a long-term career within technical support.

You’ll receive full training, work alongside experienced professionals and gain exposure to a wide range of software support activities, making this the perfect first step into the world of IT.

Company Benefits:

• Competitive salary.
• Annual discretionary bonus.
• Hybrid working (1 2 days per week in the office).
• 25 days holiday plus bank holidays, with the option to purchase additional leave.
• Pension scheme.
• Private healthcare and life assurance.
• Ongoing training and career development.
• Friendly, supportive team environment.
• Regular company social events.