Technical Support Engineer

• Provide first line technical support to customers through telephone, email and remote support tools.
• Investigate and resolve technical issues, ensuring problems are managed through to completion.
• Log, update and maintain accurate records of support cases.
• Communicate clearly with customers throughout the support process.
• Assist with system checks, preventative maintenance and technical improvements.
• Support senior members of the technical team with more complex issues.
• Maintain documentation and contribute ideas to improve service delivery.
• Work collaboratively with colleagues, customers and external partners.

This is an excellent opportunity for someone with a background in IT support, customer service, technology or a recent technical qualification who wants to develop their career within a fast paced and varied environment., * Strong problem solving ability and logical approach to troubleshooting.

• Confident communication skills with the ability to support customers professionally.
• Good organisation skills with the ability to manage multiple priorities.
• Comfortable learning new technologies and systems.
• Good knowledge of Microsoft Office applications.

Desirable:

• Experience using ticketing or service management systems.
• Exposure to workplace technology, collaboration tools or hardware support.
• Technical qualifications or relevant training.

• £25,000 - £30,000 per annum
• Hybrid working
• Growing and collaborative team with specialist knowledge
• Ongoing training and development with career opportunities
• Exposure to a wide range of customers and technical environments.