Help Desk Technician

Join our dynamic IT support team as a Help Desk Technician, where you’ll be the first point of contact for users seeking technical assistance. This energized role offers the opportunity to troubleshoot a wide range of hardware and software issues, deliver exceptional customer service, and ensure seamless IT operations across our organization. Your proactive approach and technical expertise will empower users to stay productive and connected, fostering a positive technology experience every day., * Provide prompt and professional technical support to end-users via help desk systems, including ServiceNow, Jira, or BMC Remedy.

• Troubleshoot and resolve hardware issues related to computers, mobile devices, printers, and peripherals.
• Assist with software troubleshooting, including operating systems such as Windows, macOS, and Linux, as well as applications like Microsoft Office.
• Diagnose network problems involving LAN, WAN, VPNs, firewalls, DNS, TCP/IP configurations, and network administration tools like Meraki.
• Manage user accounts and permissions through Active Directory management and GPO (Group Policy Objects).
• Support computer management tasks such as OS updates, hardware upgrades, and equipment troubleshooting using SCCM or similar tools.
• Collaborate with IT infrastructure teams to resolve complex issues involving Windows Server environments and IT support systems.

• Proven experience in technical support roles with a strong understanding of help desk systems and customer service principles.
• Solid knowledge of computer networking concepts including TCP/IP protocols, DNS, VPNs, firewalls, and LAN/WAN architecture.
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices.
• Familiarity with hardware support tasks such as troubleshooting computer hardware components and peripherals.
• Proficiency in using remote support tools like SCCM or ServiceNow for ticket management and issue resolution tracking.
• Strong analysis skills to diagnose issues efficiently and communicate solutions clearly to end-users.
• Excellent communication skills with the ability to explain technical concepts in an accessible manner.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining high-quality customer support.

Embark on a rewarding career where your technical expertise makes a real difference! We’re committed to fostering an inclusive environment that supports your growth while providing the tools you need to succeed in delivering outstanding IT support across our organization.

$25.12 - $30.25 an hour - Full-time, Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance