Technical Support Specialist

Deliver best-in-class, seamless, consistent 24x7 Technical Support for Care Communications. Solve our customer and patient issues through remote troubleshooting capabilities. Drive quality by capturing issues and resolution. Be an active member of a highly effective team focused on leveraging institutional frameworks to ensure consistent support for current and future business needs. Understand and embrace Care Communications and Baxter strategy to drive long-term business impact.

What you’ll be doing:

• Provide remote troubleshooting to solve our customer and patient issues.
• Deliver remote troubleshooting to resolve customer and patient issues efficiently.
• Remain calm and effective in high-pressure situations.
• Provide excellent customer experience through timely resolution, clear communication, and knowledge sharing.
• Meet individual and team KPIs while maintaining high service quality.
• Ensure accurate case documentation for compliance and continuous improvement.
• Collaborate and escalate issues appropriately with internal teams and leadership.
• Build strong relationships with customers and cross-functional teams.
• Follow processes, support team initiatives, and contribute to continuous improvement and a “One Team” culture.

Do you have experience in Windows?, Do you have a Associate’s degree?, * 1+ years of technical troubleshooting experience in a remote environment

• Associate’s degree or equivalent experience in IT, computer science, or a related technical field (preferred)
• Relevant certifications preferred (A+, Network+, MCP, MCSA, CCNA, Azure, etc.)
• Strong computer skills, including experience with remote tools, Microsoft Office, AutoCAD, and Visio
• Knowledge of server management, wiring/cabling, MS Remote Desktop, PowerShell/JavaScript, IT maintenance, system builds, Citrix, and Windows Server (2012/2016)
• Experience installing, maintaining, and repairing IT equipment (routers, switches, firewalls, phones, printers, CCTV, alarm systems, servers, WLAN, and workstations)
• Familiarity with Cisco security solutions (Firepower NGFW, AnyConnect VPN, AMP, Meraki APs/switches, and Cisco BE6000 VoIP systems) and Barracuda solutions (load balancers, backup, spam, and firewall)
• Hands-on experience with Cisco ASA configuration, Active Directory, Windows Server troubleshooting, and healthcare IT environments (preferred)

3.73.7 out of 5 stars Raleigh, NC Remote $64,000 - $88,000 a year, Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Employee stock purchase plan
• Parental leave
• 401(k)
• Health insurance
• Paid time off, We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 - $88,000.The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Baxter Careers in Field Service

Our Field Service team delivers exceptional support and service to our customers, ensuring the operation of our devices and equipment.

US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter (opens in new window)

Equal Employment Opportunity

This is where your work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.