Software Support Specialist

At Manifica Technologies Ltd, we believe great software is built not only through strong technology but also through exceptional support experiences. Our customers rely on our solutions to improve their daily operations, and we are looking for a Software Support Specialist who can help them get the most value from our products.

You will be the connection between our customers, software platforms, and internal technical teams. This role is not just about answering support questions; it is about understanding user challenges, diagnosing problems, and delivering clear, efficient solutions that create confidence in our technology.

You will take ownership of customer support interactions, investigate software issues, and work closely with development and product teams to improve the overall user experience. If you enjoy technology, problem-solving, and helping people succeed with digital tools, this role offers an opportunity to grow within a modern technology environment.

Why Work With Us?

Technology-Focused Environment: Work with innovative software solutions and gain exposure to real-world technology challenges faced by businesses.

Customer Impact: Your work directly improves how customers use and benefit from our software products. Every solved issue helps create a better user experience.

Career Development: Build your expertise in software support, troubleshooting, cloud applications, and customer success while developing valuable technical skills.

Collaborative Team: Work alongside talented professionals who value communication, knowledge sharing, and continuous improvement.

Growth Opportunities: As Manifica Technologies Ltd continues to expand, you will have opportunities to take on additional responsibilities and progress within the company.

Key Responsibilities:

Technical Support: Provide timely and effective support to customers experiencing software, application, and account-related issues.

Issue Investigation: Analyze problems, identify root causes, and provide accurate solutions or escalate issues when necessary.

Customer Communication: Respond professionally to customer requests through email, phone, and support platforms while maintaining excellent service standards.

Software Troubleshooting: Assist users with configuration, setup, navigation, and resolving technical challenges.

Documentation: Create and maintain support notes, troubleshooting guides, and knowledge base resources to improve future support efficiency.

Team Collaboration: Work with developers, product teams, and internal stakeholders to report recurring issues and contribute to software improvements.

Support Management: Prioritize multiple customer requests while maintaining accurate records and meeting service expectations.

Experience: Previous experience in software support, technical support, IT help desk, application support, or customer technology support is preferred.

Technical Skills: Comfortable troubleshooting software applications, understanding system workflows, and learning new technologies quickly.

Communication Skills: Able to explain technical concepts clearly to users with different levels of technical knowledge.

Problem-Solving Ability: You approach challenges logically, investigate issues carefully, and find practical solutions.

Customer Mindset: You understand that excellent support is about building trust and helping customers succeed.

Team Approach: You enjoy collaborating with technical and non-technical colleagues in a supportive environment.

Additional Experience: Experience with SaaS platforms, ticketing systems, CRM tools, databases, or cloud-based software is an advantage.

Pulled from the full job description

• Flexitime
• Employee mentoring programme
• Health & wellbeing programme
• Cycle to work scheme