App Support Manager

Bit Apps Tech Ltd operates within application support, software services, digital platforms, client solutions, and technology service delivery., We are seeking an App Support Manager to oversee application support workflows, coordinate service requests, support client communication, and help maintain reliable digital service performance. This role is ideal for an organised technology professional with experience in application support, software services, IT service delivery, or technical operations.

Why Join Us?

Professional Technology Environment Work within a structured digital services company that values reliability, innovation, and practical problem-solving.

Mid-Level Management Role Take ownership of application support workflows, client updates, reporting, and service improvement.

Career Growth Develop your experience across app support, software delivery, team coordination, and digital operations.

Meaningful Business Impact Help improve application performance, strengthen client satisfaction, and support continued company growth., * Manage daily application support workflows, service requests, and issue tracking

• Coordinate with clients, developers, technical teams, vendors, and internal departments
• Monitor support tickets, system updates, client feedback, and service quality
• Support software delivery, application updates, documentation, and workflow improvements
• Prepare reports, meeting notes, service summaries, and performance updates
• Assist with team coordination, task planning, and issue resolution
• Maintain accurate records and follow company procedures
• Support clear communication to keep application services delivered on schedule

• Experience in application support, software services, IT support, digital operations, service delivery, or technical coordination
• Previous team coordination or supervisory experience is preferred
• Experience working with developers, business clients, software platforms, or support teams is an advantage

Skills

• Application support management
• IT service delivery
• Software issue tracking
• Client and stakeholder communication
• Reporting, documentation, and workflow planning
• Team coordination and process improvement
• Strong organisation, problem-solving, and attention to detail

Education

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Business Administration, Operations Management, or a related field is preferred
• Professional certifications in IT service management, software support, project coordination, business analysis, or digital operations are an advantage

Pulled from the full job description

• Employee mentoring programme
• Shuttle service provided
• Private dental insurance
• Company pension
• Private medical insurance, * Company pension
• Employee mentoring programme
• Private dental insurance
• Private medical insurance
• Shuttle service provided