Technical Support Engineer

• Install, configure, and troubleshoot proprietary software, PC hardware, and associated technical systems.
• Provide Tier 2 technical support and customer troubleshooting assistance via phone and onsite support.
• Install and configure MS Windows, MS SQL Express, IIS, and proprietary software systems.
• Perform in-house and onsite installation of PCs and technical equipment.
• Coordinate with sales, electrical departments, and management regarding upgrades and customer solutions.
• Provide customer training on system operation and maintenance procedures.
• Troubleshoot hardware, software, electronics, wiring, and networking-related issues.
• Assist with QA testing, SQL-related support tasks, and technical reporting as needed.
• Maintain accurate inventory adjustments and documentation according to company procedures.
• Support customers and internal teams by resolving technical issues in a timely and professional manner.

Do you have experience in SQL?, Do you have a Associate’s degree?, * Hands-on hardware troubleshooting experience REQUIRED.

• Experience repairing electronics, wiring, or technical equipment strongly preferred.
• Strong understanding of computer repair and troubleshooting required.
• Associates Degree in Computer Repair, CompTIA A+, vocational training, military technical experience, or related background preferred.
• 1-3 years of computer technician, electronics, or technical support experience preferred.
• Strong customer service and communication skills required.
• Experience with MS Windows, SQL Server/Express, IIS, Excel, and Microsoft Office preferred.
• Basic networking knowledge and troubleshooting experience preferred.
• Must be comfortable lifting 20 lbs. and working occasionally test bench environments.
• Ability to travel nationwide approximately 10% of the time required.

Pulled from the full job description

• 401(k) 4% Match
• Health insurance
• 401(k) matching
• Dental insurance, * 4% 401(k) match after 90 days.
• Full health and dental benefits.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Pay: $35,000.00 - $46,000.00 per year