Technical Support Representative

We are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing excellent customer service and technical assistance to our customers. Responsibilities include troubleshooting software and hardware issues, resolve technical problems, and ensure customer satisfaction.

Responsibilities:

• Provide technical support and assistance to customers via phone, email, or in person

• Diagnose and resolve software and hardware issues

• Troubleshoot network connectivity problems

• Assist customers with software installations and updates

• Collaborate with other team members to resolve complex technical issues

• Document customer interactions and resolutions

• Escalate unresolved issues to the appropriate department or supervisor

• Maintain a high level of customer satisfaction through prompt and courteous service

Proven experience in a Technical Support role

• Strong knowledge of IT support principles and practices

• Proficient in software troubleshooting and computer hardware diagnostics

• Familiarity with MAC OS and Windows operating systems

• Understanding of firewall configurations and LAN setup

• Excellent communication skills both verbal and written

• Strong problem-solving abilities and attention to detail

• Ability to multitask and prioritize tasks effectively

• Customer service-oriented mindset

Pulled from the full job description

• Paid time off

• Paid holidays, At our company, we value our employees’ contributions and offer competitive benefits including:

• Competitive salary based on experience

• Paid time off and holidays