IT SYSTEMS ADMINISTRATOR

Renu Robotics is seeking a highly motivated and customer-focused IT Systems Administrator to manage the company’s Microsoft 365 environment, SharePoint Online, Windows infrastructure, endpoint management, and day-to-day technical support. This role is responsible for ensuring the reliability, availability, and performance of the company’s IT systems while delivering exceptional customer service to employees., Systems Administration

• Administer Microsoft 365 including:
• Exchange Online
• Microsoft Teams
• Entra ID (Azure Active Directory)
• OneDrive
• Microsoft Intune
• Manage Windows desktop and laptop deployments.
• Configure and maintain user accounts, groups, permissions, and licensing.
• Perform software installation, updates, and patch management.
• Monitor system health, performance, and availability.
• Manage printers, peripherals, and office technology.
• Maintain hardware inventory and asset tracking.
• Support network connectivity including wireless, VPN, DNS, DHCP, and firewalls.
• Coordinate hardware procurement for new hires and equipment refreshes.
• Assist with disaster recovery planning and backups.

SharePoint Administration

• Administer SharePoint Online sites and permissions.
• Design and maintain department SharePoint sites.
• Develop document libraries, lists, workflows, and metadata structures.
• Ensure proper governance and organization of company documents.
• Assist departments in improving collaboration using SharePoint.
• Support Microsoft Teams integrations with SharePoint.
• Create and maintain standard operating procedures and knowledge base documentation.
• Assist with Power Automate workflows and Microsoft Forms where appropriate.

Help Desk Support

• Serve as the primary point of contact for employee IT support.
• Respond to support requests via ticketing system, email, phone, and walk-up support.
• Troubleshoot:
• Windows PCs
• Microsoft Office applications
• Microsoft Teams
• Printers
• Network connectivity
• VPN
• Mobile devices
• Audio/Video conferencing equipment
• Resolve hardware and software issues in a timely manner.
• Escalate complex issues when appropriate.
• Maintain high customer satisfaction through excellent communication and follow-up., Join an innovative team developing autonomous robotic solutions for large-scale vegetation management. You’ll play a critical role in supporting the technology infrastructure that enables our engineering, manufacturing, and operations teams to build the future of autonomous robotics.

The ideal candidate is equally comfortable troubleshooting end-user issues, administering Microsoft cloud technologies, and improving business processes through SharePoint and automation., * Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.

• 3-5 years of IT systems administration experience.
• Strong experience administering Microsoft 365.
• Experience with SharePoint Online administration.
• Experience supporting Windows 10/11 environments.
• Experience with Microsoft Intune and Entra ID.
• Knowledge of Active Directory concepts.
• Experience with endpoint management.
• Excellent troubleshooting skills.
• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Must be legally authorized to work in the United States. Renu Robotics does not sponsor employment visas for this position.
• Candidates must be willing and able to work full-time onsite at our San Antonio, Texas office. Relocation may be required for candidates residing outside the local area.

Preferred Qualifications

• Microsoft Certified:
• Modern Desktop Administrator
• Microsoft 365 Administrator
• Azure Administrator
• Experience with:
• Power Automate
• PowerShell scripting
• VMware or Hyper-V
• Network administration
• Backup solutions

Physical Requirements

• Ability to lift and move equipment up to 40 pounds.
• Ability to crawl under desks and install computer equipment.
• Ability to sit and work at a computer for extended periods.