Help Desk Specialist I - 505751

DNI Delaware Nation Industries

Wright-Patterson Air Force Base, OH, United States

21 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Microsoft Windows Information Systems Information Management Windows Desktop Tablet Computers SC Clearance Information Technology Servicenow

Job description

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

Provides end-user support of Windows desktops, laptops, and tablets.
Supports standard user applications.
Learn to install and configure Windows OS images, applications, and system tools.
Troubleshoots general IT system issues.

Requirements

General Windows desktop operating system support and troubleshooting.
Strong problem-solving skills.
Support ticketing/queue system use (Remedy, ServiceNow, etc.)
0-2+ years of relevant experience.
Active Secret clearance (or higher).
Active Security+ (or 8570 equivalent).

Benefits & conditions

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas