IT/VoIP Technician

We are seeking a full-time IT/Telephone Technician to join our growing team. You will play an integral role in troubleshooting and supporting business phone systems (VoIP and traditional), data networks, and IT infrastructure for our clients., · Troubleshoot and maintain business VoIP and network systems.

· Perform network modeling, analysis, and performance tuning.

· Enforce company standards and policies for systems and configurations.

· Manage customer expectations and escalations with professionalism and clarity.

· Communicate complex technical issues in a way that clients can easily understand.

· Collaborate effectively with carriers, vendors, and internal teams.

· Maintain a high level of customer satisfaction through reliable, responsive service.

Our technicians are problem-solvers who enjoy working independently, take pride in their work, and genuinely care about helping customers succeed. You’ll be trusted to represent IDeACOM ECSI with professionalism, clear communication, and strong technical expertise., · Experience with Microsoft 365, Server 2022/2025, VoIP systems, TDM, LAN/WAN networking, and structured cabling.

· Ability to troubleshoot routers, switches, wireless access points, and perform programming or configuration tasks.

· Understanding of firewalls, routers, PBX, switches, TCP/IP, and related protocols.

· Knowledge of Internet protocols (SSH, FTP, SFTP, HTTP) and diagnostic tools (ping, trace route, dig, etc.).

· Strong attention to detail, organization, and documentation.

· Excellent interpersonal and verbal communication skills.

· Prior experience in network support or troubleshooting (1+ year) preferred.

Who We’re Looking For

· Customer-focused: Skilled communicators who build trust and resolve issues effectively.

· Dependable: Professionals who show up on time, keep commitments, and deliver results.

· Team-oriented: Eager to learn, share knowledge, and support one another.

· Driven: Motivated to improve their craft and grow within the company.

· Value-aligned: Embody integrity, a can-do attitude, and fanatical attention to detail.

IT skills and experience are a plus - but we’re willing to train the right individual who aligns with our culture and values.

Pulled from the full job description 401(k) Paid time off, * Pay: $18-$20 per hour, DOE

• Bonuses: Performance-based bonus potential
• Benefits: Paid Vacation, 401(k) retirement plan
• Schedule: Full-time, Monday-Friday

Join Our Team

If you’re a logical troubleshooter, professional in appearance and attitude, and ready to build a lasting career with a respected local company - we’d love to hear from you.

Apply today and join a team that believes in doing the right thing, serving others, and growing together.

Job Type: Full-time

Pay: From $20.00 per hour, * 401(k)

• Paid time off

IDeACOM ECSI is a family-owned business that has been proudly serving commercial clients across Eastern Idaho and western Wyoming for over 44 years. We specialize in designing, implementing, and supporting advanced computer, data, and telecommunications networks that keep businesses connected and running efficiently.

Our mission is simple: do the job right the first time, with the customer’s long-term interests in mind. We believe in professionalism, reliability, integrity, and continuous improvement - and we’re looking for technicians who share those values.