HelpPoint Administrator

We are looking for a proactive and customer-focused HelpPoint Administrator to join our dedicated HelpPoint team, delivering exceptional service to both internal and external clients.

HelpPoint is Churchill’s central Customer Service department and serves as the primary point of contact for over 3,600 clients nationwide. The team plays a vital role in ensuring service excellence by providing first-line support, resolving queries, and coordinating with operational teams across the business.

If you have previous administration experience, enjoy building positive relationships with a wide range of stakeholders, and have a passion for delivering outstanding customer service, we’d love to hear from you. Strong IT skills, including experience using Microsoft Excel, are essential for success in this role.

As Helppoint Administrator, you will be:

• Co-ordinating and responding to all internal and external client requests under our SLA.
• Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
• Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
• Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
• Creating the required client reports as well as internal performance reports.

• Good communicator with excellent administration skills
• Effective and efficient time management of self and duties.
• Demonstrates an “investigative” and “can do” approach and attitude to all tasks.
• Ability to work under pressure and meet deadlines.
• Excellent presentational skills for all correspondence - client emails, letters, management reports.
• Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.

Pulled from the full job description

• Employee discount
• Sick pay
• Paid volunteer time

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued.

• We are employee-owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually - from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help..