Helpdesk Coordinator VA2816

As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via email and phone, ensuring a professional and timely response. Youll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), and provide essential administrative support to keep operations running smoothly., * Monitor and manage the helpdesk and client inboxes * Answer incoming calls in a friendly, professional manner * Log, update, and close jobs on QFM * Keep clients and colleagues informed on ongoing issues * Book travel and accommodation as required * Order materials and goods online * Raise purchase orders on Sage200 * Liaise with engineers, subcontractors, and site-based teams * Schedule callouts and planned preventative maintenance (PPM) works * Provide cover for the on-call rota when required * Attend site visits if necessary

Were looking for someone who is proactive, professional, and highly organised. Youll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do., Previous office experience in a similar role * Strong communication skills, able to manage customer expectations * Excellent organisational skills with the ability to prioritise effectively * Confident IT user (Microsoft Office, email, CAFM systems, or similar) * A positive team player with a flexible, can-do approach * Reliable, self-motivated, and committed to delivering work to a high standard

Pulled from the full job description

• Referral programme
• Annual leave
• Employee assistance programme
• Cycle to work scheme
• Discounted gym membership
• Company events

At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.