Help Desk Technician

SUNY Morrisville is seeking a well skilled and customer-focused Audio/Visual Specialist & End-User Support Assistant to join our team. This position combines expert knowledge in audio/visual (AV) systems and a strong ability to support end-users in troubleshooting and resolving technical issues. Hands-on experience with AV technologies, as well as a passion for providing exceptional support to ensure smooth day-to-day operations of technology systems., Audio/Visual Systems Management: Oversee installation, maintenance, and troubleshooting of AV systems in conference rooms, meeting spaces, and event venues. Configure and support multimedia equipment including projectors, microphones, speakers, cameras, and video conferencing systems. Ensure AV equipment is properly set up for meetings and events, providing technical assistance during presentations and broadcasts. Perform regular AV equipment testing and preventive maintenance to ensure optimal functionality. Assist with upgrades, system design, and recommendations for improving AV setups.

End-User Support (Help Desk - our Tier 1 Support): Provide technical support for end-users, including troubleshooting hardware and software issues related to AV systems, computers, networks, and other tech tools. Offer on-site and remote support, ensuring timely and effective resolutions to user queries and issues. Create and maintain user guides, FAQs, and training materials to assist users with common AV and IT issues. Collaborate with other departments to deliver high-quality tech support tailored to user needs.

Collaboration & Training: Conduct training sessions for staff on how to effectively use AV equipment and troubleshoot basic issues. Serve as the go-to expert for troubleshooting AV and IT-related problems, offering hands-on support as needed. Work closely with internal teams to assess and address technology needs for specific projects, events, or departmental initiatives.

Documentation & Reporting: Maintain records of AV system configurations, inventory, and service history. Document issues, resolutions, and recurring problems for continuous improvement. Provide regular updates to management regarding system performance and upcoming support needs.

Associate’s degree in a related field (Audiovisual Communication, Information Technology, Electrical Engineering Technology), Bachelor’s degree in a related field (Audiovisual Communication, Information Technology, Electrical Engineering Technology) 2+ years of experience working with professional grade audiovisual equipment and/or service desk computing support.

3.63.6 out of 5 stars Morrisville, NY $45,500 - $50,000 a year - Full-time, Professional Rank and Salary Range: SL-1 $45,500 - $50,000, dependent on experience